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Customer Support

MEMBERSHIP AND PAYMENTS

Are payments secure?

YES. Our website uses CCBill as payment gateways. One of the most safest payment gateways specialized in adult entertainment industry. It uses protocol with SSL secure certificates, so your transaction will be completely safe.

Are payments anonymous?

YES. CCBill takes charges on credit / debit card with a discrete description and there is no reference to this website at any time.

How can I cancel my membership?

CCBill
You can fill the cancelling (unsubscription) form https://support.ccbill.com

I can't log in, why is that?

You may be using the wrong username/password combination to log in. Make sure you use your username to login and not your email address. Your email address may be associated with an older expired account. Check the purchase confirmation email we sent you upon signing up if you don't recall your username. If you can’t find it, try checking your email account's spam folder.

It is also possible that your membership may have been banned. We may temporarily ban your membership if we feel your account has been compromised. We may ban accounts due to sudden increases in the number of login attempts. Increased login attempts may mean that your username and password have been compromised and/or shared/posted on the internet. Your personal data is secure and no transactions can be made during this ban period. Contact us if you think your account has been banned to have your password changed and your account reactivated.

I forgot my password, how do I retrieve it?

In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page. You will then be asked to provide the email address you used to join the site with. Once completed, your password will be e-mailed back to you. If you aren't receiving your password via email, be sure to check your email account's spam folder.

ABOUT THE SITE IN GENERAL

I think I have encountered a bug/glitch. Where can I report it?

If you have spotted a bug or technical glitch with the website, we invite you to send an email to: info@leonlambert.com
You can report technical problems, suggest improvements, and help us build a better experience for you.

WATCHING VIDEOS

What's the main difference between all the video formats available for download?

We offer different download options so you can make the best choice to fit your needs: MP4 is a modern format with excellent file compression while maintaining good video quality. Our videos are available for you to watch in Standard Definition (mostly Full HD, which means 1920 x 1080p), also available to download for mobile mostly in 720p, and again for downloading 1080p and also in 4K.

For our videos: A newer computer is required to play back smoothly. Older computers may have trouble viewing this format and as a result, the picture may be jumpy on such systems. It can run natively in Windows Media Player on Windows Vista and 7 or Apple OSX.

What do I do if my video playback is choppy?

There are many possible reasons why you may be experiencing poor video playback. HD video playback requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If you are experiencing choppy playback you may try one of the following to resolve this: Select a lower video quality. The default quality is set to HD 720P which may be too heavy for your current internet connection. Click on the settings button under the video player and make your selection under “Video Quality.” For reliable streaming we recommend selecting the RTMP method. If the video is choppy or buffers frequently, try switching to the HTTP setting. Click on the settings button under the video player and make your selection under “Streaming Method”. Depending on your internet connection speed and the playback quality you have selected, you may find one of these methods work better than the other. Turn off other programs, virus protection, ad blocker, or energy saving settings as they may interfere with HD video playback. Stop any files that you may be downloading in the background. Try closing other browser tabs if you have many opened. Try another browser and see if that helps. We recommend the latest versions of the following browsers: Google Chrome, Firefox.

-- ABOUT VR VIDEOS

Supported Devices for VR Videos

You can enjoy our amazing VR videos with any of this devices
PC / MAC - Oculus DK2Oculus DK1OSVR HDK
MOBILE - Samsung Gear VRDurovis DiveHOMIDO VRStooksy VR-SpektivDODOcase CardboardKNOXLABS CardboardGoogle CardboardZeiss VR OneYay3D VR Viewer

VR Players

You can watch our videos with

Oculus Rift
PC windows : Whirligig LiveViewRift, VR Player
Apple Mac : Whirligig LiveViewRift

Samsung Gear VR
Milk VR, Oculus 360 video

Android Smartphone
AAA VR Cinema Cardboard 3D SBS, VR player

iPhone
Mobile VR Station, Kolor eyes

The screen stays black and I can't see the video

This problem is usually caused by the lack of powerful codecs in your machine.

You could try this:
1. Download and install the K-Lite Codec Pack Basic
2. Run "Codec Tweaker" application
3. Go to "Preferred decoders" and change "H.264" from "Microsoft" to "LAV Video"

If you continue having problems, try this:
1. Uninstall K-Lite Codec Pack Basic
2. Download and install LAV Filters
3. Download and install Win7DSFilterTweaker
4. Run "Codec Tweaker" application
5. Go to "Preferred decoders" and change "H.264" from "Microsoft" to "LAV Video"

I have problems downloading videos

We recommend to use a download. There are some free compatible options.
You could try this:
1. DownThemAll! for Firefox browser
2. Flashgot for Firefox browser
3. Internet Download Manager for Google Chrome browser

I feel motion sickness watching some VR videos

Some people feels motion sickness using VR products, therefore we are working in a system to classify our videos by "comfort level". You should start watching videos with "Camera shaking: NONE" which are the most comfortable to get experience before watching other videos. Gradually you get used to watch all videos comfortably.

I do not have Oculus Rift, But I have another HMD, can I watch the video?

Yes, you can try to set VR Player options to adapt videos to your HMD. Please contact us if you have any problems.

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